Terms of Use
& Privacy Policy


Instukem does not collect any personal information about users of its Web site, unless they choose to provide it by filling out a form or by submitting a request for information or other correspondence.


Instukem agrees to use personal information it collects only for appropriate purposes, related to its mission to inform its users. Instukem will not use personal information for any purposes other than those for which it was collected without the user’s consent or as required by law.


Instukem will never disclose personal information gathered through its Web site to any third party without first obtaining the user’s consent, unless authorized by law.


Personal information gathered through the Instukem Web site is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.


This Web site is published and administered by Instukem from its head office in Montréal, Québec, Canada. By accessing this site, the user agrees that all matters concerning the access or use of this site shall be governed by the laws of Québec and by applicable federal legislation.

Instukem makes no representation regarding the compliance of the content of this site for any territory other than Québec.

By accessing this Web site, the user agrees to all terms and conditions stated below.


The masculine gender is used in this Web site for conciseness.


With the exception of works used under licence or links posted on this Web site, the content herein is the property of Instukem and is protected by applicable laws. Reproduction in whole or in part is prohibited without the express authorization of Instukem, unless such reproduction is made under an exception provided by the Canadian Copyright Act and with attribution of the source.


Instukem created its Web site primarily for information purposes and secondarily to provide a number of services to its members. Although Instukem compiled the information on its Web site with all due care at the time of launch, some content may be inaccurate. Information on this Web site may also be outdated. In either case, Instukem cannot be held responsible for any loss or damage, direct or indirect, that might result. Furthermore, the Instukem Web site complies with certain EDP, technical, graphic and typographic standards.

Under no circumstances can Instukem be held responsible for any loss or damage, direct or indirect, resulting from failure of the personal computer, server, other computer equipment or software of the user of this site, loss of data or any other failure or technical issue experienced by same while navigating this Web site.


The Instukem Web site may contain links that give access to external Web sites belonging to third parties and that are hosted on servers other than those of Instukem. The user acknowledges that by following such links, they automatically leave the Instukem Web site.

Linking to external Web sites cannot be interpreted as constituting any affiliation or association that might bind Instukem to the rights holder regarding these external Web sites.

Since Instukem is unable to control the content of Web sites beyond its own, it cannot be held responsible for any loss or damage that might result from the inaccuracy or non-compliance of the content of these Web sites.


Users of the Instukem Web site agree not to employ EDT techniques or processes to, or that enable them to, reproduce, download, transmit, retransmit, distribute, disseminate, divide, sell, publish, modify or otherwise use, in whole or in part, the content of the Instukem Web site in violation of the Copyright Act, applicable international agreements regarding copyright or any other law, particularly through techniques such as deep linking or framing.

Only deep links to the home page of this Web site are permitted. Furthermore, this Web site being indivisible, no portion can be excerpted by framing or otherwise for use outside the Instukem Web site.


Some texts appearing on this Web site aim to explain the various processes implemented to fulfill its mission to protect the public and to answer the questions most commonly received on these matters. They do not seek to substitute for the official legislative and regulatory texts on the topic or to interpret them.

Privacy concerns or questions may be addressed in writing to Instukem Privacy Officer at 630, rue McCaffrey, Montréal (Québec), Canada H4T 1N1.